General
Where do you ship from?
Were based in California, United States
Where do you ship to?
Currently, I ship gloablly! YAY! I want to spread my love through arts and crafts!
Einjo
Etsy
I purchased a digital item on Etsy. Now what?
Thank you for purchasing! Please read the README file carefully and enter the URL or click on DOWNLOAD HERE on the pdf and enter the PW provided. Enjoy your digital goods!
Orders
When will I get my product?
Returns & Exchanges
Unfortunately, there are no returns or exchanges. However, for special cases please reach out to me and I will try my best to remedy the issue.
How do I make changes to an order I already placed?
If you need to make a change on an order, please contact me within 24 hours of placing your order.
I received a defective order. What's up with that?
Sorry in advance, please contact me if your order is defective and it will be replaced right away. Please ensure you include a photo and the order number.
I am missing an order. What do I do?
Again, sorry in advanced. All orders come with a reciept. Please contact me with your order number, a photo of your receipt, and the product(s). Your missing item will be sent out within 2-3 business days.